Just 20 weeks into its window and door replacement framework for Moat, The Window Company (Contracts) completed its 500th installation – and presented chocolates and flowers to the lucky customer.
The specialist commercial installer is working on Moat properties throughout Essex, London, Kent, Surrey and Sussex as part of the current programme, and is delighting residents, with average KPI scores on the project running at 9.9/10.
This is the first time that Moat has undertaken its window and door repairs via a specialist company rather than via a main contractor, and the value for money benefits of that are already becoming visible. The Window Company (Contracts) estimates that, over the course of the programme, it will be able to install windows and doors in around 270 extra properties, thanks to the additional spend which has been freed up.
The Window Company (Contracts) is implementing a number of new innovations on this project, designed to demonstrate just how successfully it can work with social housing providers direct.
For example, it is using a new tablet based electronic reporting system to monitor outputs, quality and health and safety on site and generating reports from these for review at interim progress meetings. There are also plans to link these to Moat’s own IT set up so that live updates and reporting can be made available.
This project has also been selected by the Chelmsford based installer as the first site for installation of a brand new 30 minute fire door following successful negotiations with one of the UK’s leading manufacturers.
David Thornton, Chairman of The Window Company (Contracts) says the project illustrates perfectly what it does best: “We’re making better use of the client’s budget whilst still achieving almost perfect KPI scores. From Moat’s perspective, that’s an ideal outcome.”
Jason Amos, Director of Property Services at Moat, confirmed that this collaborative partnership has delivered improved quality and health and safety, reduced costs, whilst achieving high customer satisfaction results.