Triton in control of Thermostatic and Service Support

Specifying products for the residential sector can be challenging, so Triton Showers works in partnership with housing associations and local authorities to provide multi-purpose thermostatic products.

The shower manufacturer’s dedicated customer experience team is available to provide professional guidance every step of the way, delivering bespoke service and after sales support to help specifiers find the perfect match for every project.

Thermostatic options

Whether it’s for a first time install or adapting an existing bathroom to meet the precise needs of the end user, Triton’s portfolio consists of a wide variety of market leading, thermostatic showers. For those searching for added reassurance, such as thermostatic technology, Triton has lines designed specifically with this in mind.

1.Thermostatic Electric
Triton’s Omnicare range offers additional control and reliable showering solutions suitable for any bathroom environment, helping eliminate risks associated with hot water:  
•    Safe-set™ function, selecting maximum temperature to protect against scalding
•    Audible feedback and a tactile temperature dial in soft grey tones to assist visually impaired users
•    Connects to both analogue and digital waste pumps
•    Soft press start/stop button requires very little force to operate
•    BEAB CARE Mark, BEAB Approved Mark and RNIB Approved
•    Dual purpose grab riser rail able to withstand up to 150kg support load

2.Thermostatic Mixers
Similarly, Triton’s thermostatic mixer showers include features suitable for multi-generational needs, including:
•    Easy to grip and tamper proof levers
•    Clear flow and temperature markings for users with varying needs and abilities
•    Dual purpose grab riser rail able to withstand up to 150kg support load
•    TMV2 and TMV3 Approved
•    Automatic shutdown if hot and cold supplies fail

Customer experience

In addition to having specialist customer experience teams offering expert guidance for product selection, a Fast Track service also exists to minimise any downtime and extended guarantees are available.

Triton is committed to meeting operational and after-sales support needs too. A national team of engineers, with in-depth knowledge and years in the sector, are on call to carry out site visits and provide technical aid. Triton’s first fix training focuses on installation accuracy and is available to all customers and installers who are responsible for fitting the product.

Triton’s ongoing working relationship with housing associations allows social housing residents to talk directly to Triton, saving specifiers time liaising between the two if future assistance is necessary. This includes access to enhanced relief packages as well, where social housing and adaptation projects are fast-tracked if they are in need of an extra pair of hands.

Martyn Brown, Contracts and Technical Manager at Triton comments: “Response times and satisfaction rates are paramount to ensuring a quality experience for everyone who chooses Triton. Our technical experts are well-equipped to travel to sites to offer support and advice. We also operate a call centre which enables us to constantly communicate with our on-site specialists, allowing us to respond swiftly to calls.”

Triton is proud to be a British manufacturer, ensuring stock is always readily available to be delivered to specifiers in a timely manner.

Steve Scott, Director at Scott Residential retirement village where Triton showers were specified for 45 individually designed bungalows, said: “Everyday necessities, such as showering, are a priority, and although aesthetics play a key role in the selection of products, it’s also essential that the experience is as safe as possible.

“Our installer was instrumental in the selection of our showers, basin taps and bath fillers, and as Triton is an established name within the industry, we knew we were choosing a reliable option. Working with a recognised brand offers complete reassurance that the products will be of a high standard and will do the job for all ages first time round, while also providing ease of installation, removing the potential for any issues or additional costs on the job.”

To find out more contact Triton’s specification team on 02476 234 776 or email: specification@tritonshowers.co.uk
For further information about the Triton range click here