Housing associations set out coronavirus support for residents

The housing association sector is today setting out how it is supporting residents during the coronavirus outbreak, in a statement coordinated by the National Housing Federation.
 
Since the outbreak began, housing associations have been working closely with residents, local government, the NHS and others local partners and charities to keep residents safe and supported in their homes. Many have been supporting older residents who are at greater risk - ensuring they stay active, healthy and safe in their homes, and checking what support networks of friends and family they have in place. Supported housing providers are doing all their can to ensure vulnerable people in shared accommodation stay safe including rough sleepers and victims of domestic violence. Others are keeping vital services running and helping communities to respond in a challenging and uncertain environment.

 Housing association staff are adapting to home working where possible whilst others that work face to face with residents need to implement social distancing as well as work in Personal Protective Equipment.
 
The sector has now come together to set out how it is providing more than six million residents with the support and security they need during this unprecedented period, in the face of these challenges. During this crisis, the sector is committing to:
Keeping people secure at home. No one will be evicted from a housing association home as a result of financial hardship caused by Coronavirus.

Helping people to get the support they need. Housing associations are helping residents to access benefits and other support to alleviate financial hardship.

Acting compassionately and quickly where people are struggling. Housing associations work with residents to understand how they can help them. This can include flexibility on collecting rent where that would make a difference. Any resident worried about paying their rent should contact their housing association, who will want to help.
 
The commitment has so far been endorsed by Greater Manchester Housing Providers, Homes for the North, Homes for the South West, Liverpool City Region Housing Associations, West Midlands Housing Association partnership, Placeshapers and the G15.
 
Kate Henderson, Chief Executive of the National Housing Federation says:
 
“I am always proud to work in our sector, but I have never been prouder than over the last few weeks. We are all being tested in new and challenging ways, and it has been inspiring to see housing associations stepping up and doing huge amounts to support residents and staff. Today, housing associations across the country are coming together to let residents know they are ready to support them through this national crisis.
 
“Many have been working hard to ensure all rough sleepers are off the streets and housed in hostels, B&Bs or newly leased properties. Others are caring for people with coronavirus or deploying extra staff to provide one-to-one support to help residents who have lost work apply for benefits. I know others that are supporting local food banks to keep running and stocked.
 
“At the National Housing Federation, we continue to work closely with government, to ensure the sector’s work, as well as challenges, are listened to, and that timely, appropriate solutions are found.”

 
For more information visit the NHF website