Ideal Heating unveils new R290 heat pump to expand low carbon portfolio

Ideal Heating has lifted the lid on its latest heat pump as it offers installers a greater choice of low carbon heating solutions.

The HP290 monobloc heat pump is designed to provide efficient, low carbon heating and hot water throughout the year.

It is the first domestic heat pump from Ideal Heating to run on the R290 refrigerant, which has low environmental impact and global warming potential.

The HP290 has been designed to be simple and easy to install and maintain and, when paired with Ideal’s pre-plumbed hot water cylinder and Halo Lite RF thermostat, provides a complete low carbon heating package.

The heat pump is supported by Ideal Heating’s industry-leading customer service, with a UK-based team available 364 days a year, providing a comprehensive range of technical and customer advice.
Lizzie Wilkinson, Product Director (Domestic) at Ideal Heating, said: “Our HP290 heat pump follows many of the same principles as our popular Logic Air. In all of our products, we want installers to enjoy working with them, and for them to be simple to install, maintain and service.

“What’s more, we know the end user experience is vitally important, and that’s why we provide what we genuinely believe is industry-leading levels of support. It means if you need any advice or help with the heat pump, you can receive it quickly and easily.

“When you put all of that together, and also factor in the impressive levels of performance and efficiency the HP290 offers, we believe this is powerful and attractive new proposition for the domestic market.”

The HP290 is suitable for both hybrid and cascade installations. Featuring a highly efficient SCOP (seasonal coefficient of performance) rating of more than 500%, it means the heat pump will perform well in all weathers and seasons, from sunshine to snow, ice and rain.

Compatible with radiator and underfloor heating, alongside intuitive controls, the HP290 offers fast reheat times when coupled with the Ideal heat pump cylinder range.

The HP290 control box acts as the hub for the system and brings all of the electrical components together in one central location.

It means installation is fast and simple, and also gives householders the capability to see how the heat pump is performing. If they have any questions about the heat pump once installed, Ideal’s dedicated customer support team is on hand to help.

Phil Scrafton, Heat Pump Technical Manager, said: “At Ideal Heating, we pride ourselves on our level of customer support.

“Our specialist heat pump team is out and across the UK, providing a rapid response to any enquiries. We also have a fast and effective remote service team, who can resolve the majority of questions either over the phone or a video call.

“We’ve built a reputation in the industry for unrivalled customer support. With our new HP290 heat pump, our customers can be sure to receive the same high level of service they have always depended on.”

For installers looking to move into the heat pump market for the first time, Ideal Heating’s Expert Academy training arm offers a range of courses either free of charge or at affordable prices.

The company’s National Training and Technology Centre in East Yorkshire is the jewel in the crown of Expert Academy’s nationwide operations, and Ideal Heating also recently opened a new centre, near Luton, to serve the South of England.

Expert Academy also offers online learning to installers, and has partnered with the Department for Education to provide Skills Bootcamps completely free of charge.

Those bootcamps include an introductory course on working with heat pumps, as well as common fault-finding and service.
•  To view all of Expert Academy’s training courses, and to find your nearest training centre, visit www.idealheating.com/installers/training

Ideal Heating are market leaders in heating and hot water, with a strong belief in making things as easy as possible. Combining ease of installation with high levels of quality and reliability, rigorously testing each and every product before leaving the factory.

• Discover the full domestic product range including boilers, heat pumps, cylinders, and controls at www.idealheating.com

Image © Ideal Heating