Virtual Roundtable Event: Key Success Factors For Delivering Transformation

Leading Change Consultancy Nine Feet Tall will be hosting a Virtual Roundtable Event aimed at business and transformation leaders in the Housing sector. Digital transformation has been on the agenda for many housing providers and these events provide a much-needed platform for thoughtful discussion and insight.

Customers are increasingly expecting digital solutions for their day-to-day interactions with housing providers and the pressure to deliver is high. Technology has evolved so quickly in recent years and the race is on to provide personalisation, efficiency and more customer control.

The Roundtable Event, on 29th September, will include interactive discussions, best practice advice and the key success factors to deliver transformation.

Left: Rachel Smith, Right: Simon Adams

We look forward to welcoming Rachel Smith, Director of Programmes at LiveWest, who will discuss the recent large IT Transformation they have delivered. Rachel will provide an open account of the challenges they faced, the lessons learned and the feedback from the LiveWest team as they replaced their complicated operational systems with a single integrated product, which now incorporates their finance, customer service, asset management and housing management operational areas.

Rachel will share the difficulties they faced to deliver this complex project and is quick to admit digital transformation can be a tough journey. Speaking about the event, Rachel said: “I am looking forward to the Virtual Roundtable in a few weeks as I am keen to share our experiences and talk about the next steps in our digital journey, as well as reflecting on the lessons we have learned along the way.”    

LiveWest owns and manages over 38,000 homes across the Southwest of England and have ambitious plans to build 6,250 new affordable homes over the next five years, investing around £2bn into the Southwest regional economy. The housing provider offers homes for affordable rent and shared ownership sale, and also build homes for private sale to generate profits which we then use to provide and build more affordable homes.

LiveWest’s growth strategy not only contributes to economic growth in the Southwest but sustains up to 7,000 jobs in the building industry and its supply chain. You can find out more about LiveWest at livewest.co.uk.

Nine Feet Tall help clients from the Housing sector to deliver complex change, combining the power of people and technology. Past and current clients include Curo, The Guinness Partnership and Phoenix Community Housing. You can find out more about Nine Feet Tall and their services at NineFeetTall.com.

The last Nine Feet Tall Housing Roundtable Event was held in July and looked at delivering projects against the green & sustainability agenda. The event was attended by housing providers from around the UK and Donna Cezair, CEO from First Choice Homes, shared a case study of their experiences.      
Places will fill up fast. To book your place at Nine Feet Tall’s next event please contact SimonA@NineFeetTall.com