How will the Internet of Things transform customer relationships?

Social landlords are increasingly realising that the Internet of Things (IoT) can bring many benefits directly to their organisations through improved maintenance efficiencies, investment optimisation and compliance. It is also increasingly clear that there are many benefits to residents including improving health, safety and wellbeing while also providing opportunities to help them save money. This isn’t just anecdotal evidence, but is clearly backed up by recent research HomeLINK carried out with over 50 landlords. Figure 1 indicates that the resident related benefits such as tackling fuel poverty and improving living conditions and energy efficiency are among those most associated with IoT adoption in social housing.